A CX Moment with the City of St. Paul

Description

Rapid digital innovation is no longer associated with just the private sector. Instead, digital transformation in the public sector evolved from incremental improvements to disruptive technologies. As a result, the last two years revolutionized the private and public sectors alike, changing how organizations communicate with their customers or constituents.

The City of St. Paul has a policy of "radical hospitality." Hear how the digital services team is building hospitality into everything they do, including their Zendesk implementation. Drew and Mary will answer questions on executive buy-in, channel usage, and a better way for the city to engage with their community.

You’ll leave understanding how to navigate a customer-first strategy with a universal approach.

Register here. Not able to join us? Register anyway, and we’ll send you the on-demand link after the event.