A CX Moment with the City of St. Paul

Thursday, November 18, 2021 (9:30 AM - 10:30 AM) (MST)


Rapid digital innovation is no longer associated with just the private sector. Instead, digital transformation in the public sector evolved from incremental improvements to disruptive technologies. As a result, the last two years revolutionized the private and public sectors alike, changing how organizations communicate with their customers or constituents.

The City of St. Paul has a policy of "radical hospitality." Hear how the digital services team is building hospitality into everything they do, including their Zendesk implementation. Drew and Mary will answer questions on executive buy-in, channel usage, and a better way for the city to engage with their community.

You’ll leave understanding how to navigate a customer-first strategy with a universal approach.

Register here. Not able to join us? Register anyway, and we’ll send you the on-demand link after the event.

Event Contact
Katelyn Boronkay
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Thursday, November 18, 2021 (9:30 AM - 10:30 AM) (MST)
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