August Insights Series: Transforming the Customer Experience through Data Democratization

Description

In today's digital landscape, consumers expect personalized, seamless experiences from almost every company they interact with. The only way businesses can compete is through centering data in their customer experience strategy. But how can businesses effectively harness that level of data without straining their existing teams? During this event, we’ll discuss the transformative potential of data democratization and how it can enhance your customer experience strategies. 

Data democratization is the ongoing process that allows everyone in an organization, regardless of their technical skills or background, to work with data comfortably, to feel confident talking about it, and, as a result, make data-informed decisions that build better customer experiences. Our speakers will discuss how businesses that can leverage data democratization gain a competitive edge. 

Key Takeaways:

• Understanding the concept of data democratization and its significance in shaping customer experience strategies.
• Leveraging customer data insights to create personalized experiences and drive customer satisfaction.
• Empowering customer-facing teams with accessible and actionable data to enhance service delivery.

Keynote Speaker:

David Jones, Regional Vice President of Sales Engineering (NORAM West) and Observability Evangelism, Dynatrace

David Jones is the Regional Vice President of Sales Engineering (NORAM West) and Observability Evangelism for Dynatrace. He has been with Dynatrace for over 15 years, and has 30 years’ experience working with web and mobile technologies from supporting first commercial HTML editor to the latest web delivery platforms and architectures. He has worked with scores of Fortune 500 organizations providing them the most recent industry best practices for using AI and Observability to achieve better business outcomes.

Panelists:

Al Gardner, VP Information Technology, Salud Family Health Clinics

Anni Proctor, VP of Membership and Partnerships, DAMA International, Rocky Mountain Chapter

Anni Proctor, formerly of the CDOS Business Intelligence Center, has a rich background in social research, nonprofit development, and arts. A dedicated public servant she has recently launched the Temple Arts & Cultural Center, a project of the Colorado Nonprofit Development Center. She is an expert in Colorado’s public data initiatives and business support services and sits on the Board of Directors for DAMA International, Rocky Mountain Chapter as Vice President of Membership and Partnerships.

 Zach Richards, Sr. Manager Future Missions, Lockheed Martin

 Taka Torimoto, Senior Community Growth Manager - Americas, Outsystems

Based outside Atlanta, Georgia, Taka Torimoto spent the first 13 years of his career as a Software Engineer primarily developing firmware, applications, and device drivers for embedded systems before getting into web and mobile application development.  Taka joined OutSystems as a Pre-Sales Engineer in 2015 and assisted in building up their Tokyo office between 2017 and 2019.  He is passionate about utilizing technology for process automation, increasing productivity, and minimizing errors, so being with OutSystems was a perfect fit, and recently joined their Developer Relations team.  His interests outside of work include soccer, snowboarding, table tennis, personal finance, and real estate investing.

Sponsored By:

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