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Rapid Technologies

About Us

Rapid Technologies is a consulting firm that provides expert consulting, support, and training services for industry-leading Service Management software. Why do people trust us to deliver first-rate consulting?

  • Focus: We deliver the industry's leading Service Management solutions.
  • Longevity: We’ve been providing expert consulting services and training for over 20 years.
  • Experience: Our consultants each have a minimum of 5+ years’ experience.

Since 1996, customers have trusted Rapid Technologies consulting services for successful project deployments while improving their Support and Service Delivery efficiencies.

We have developed a process-oriented approach to delivering industry-leading Service Management software solutions from ServiceNow. Helping our clients realize the value of their investment with an eye towards Continual Improvement.

Our Consulting Services:

  • Project Assessment + Planning

  • Implementation + Configuration + Integration
  • Support + Managed Services

Process Consulting

Rapid Technologies provides ITIL consulting services to assist organizations in developing a best-practice framework for Service Management

Since ITIL is an organizational change project, the suggested ITIL project approach would begin with a careful analysis of the current environment, including:

  • Analysis of strategic direction
  • Current operating structures and processes
  • The business environment as it relates to the IT department
  • Existing customer satisfaction metrics
  • Baseline operating data

We work closely with IT management to identify areas of expected resistance, desired courses of action, project constraints, building buy-in, and internal resources that will be critical to project success.

Membership Type

Company Team Plus

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