Rapid Technologies is a consulting firm that provides expert consulting, support, and training services for industry-leading Service Management software. Why do people trust us to deliver first-rate consulting?
- Focus: We deliver the industry's leading Service Management solutions.
- Longevity: We’ve been providing expert consulting services and training for over 20 years.
- Experience: Our consultants each have a minimum of 5+ years’ experience.
Since 1996, customers have trusted Rapid Technologies consulting services for successful project deployments while improving their Support and Service Delivery efficiencies.
We have developed a process-oriented approach to delivering industry-leading Service Management software solutions from ServiceNow. Helping our clients realize the value of their investment with an eye towards Continual Improvement.
Our Consulting Services:
- Project Assessment + Planning
- Implementation + Configuration + Integration
- Support + Managed Services
Rapid Technologies provides ITIL consulting services to assist organizations in developing a best-practice framework for Service Management
Since ITIL is an organizational change project, the suggested ITIL project approach would begin with a careful analysis of the current environment, including:
- Analysis of strategic direction
- Current operating structures and processes
- The business environment as it relates to the IT department
- Existing customer satisfaction metrics
- Baseline operating data
We work closely with IT management to identify areas of expected resistance, desired courses of action, project constraints, building buy-in, and internal resources that will be critical to project success.
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